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Our Policy

Pricing

At The Reset House, we believe in package-based pricing rather than charging by the hour. Our packages are designed to provide transparency, value, and a consistently high standard of service, so you know exactly what to expect from your reset. We understand that every home is unique and no two cleans are the same, which is why we offer tailored packages and the flexibility to include any premium add-on services that best suit your needs. Pricing is based on the size of the home, its condition, and the specific requirements of the service, ensuring you receive the most appropriate and effective reset outcome for your home.

Cancellation

We understand that unexpected situations can arise and plans may change. If you need to reschedule your service due to unforeseen circumstances, please contact us as soon as possible and we will do our best to accommodate an alternative booking time.

To help us manage our schedule and availability for all clients, we kindly request a minimum of 24 hours notice for any cancellations or rescheduling requests. Cancellations made with less than 24 hours notice may incur a fee equal to 50% of the booked service total.

We appreciate your understanding and cooperation, as this policy allows us to continue providing a reliable, high-quality service to all clients.

Property & Damage

At The Reset House, we take great pride in delivering high-quality services with the utmost care, professionalism, and respect for our clients’ homes and belongings. Every precaution is taken to protect property during each service; however, despite our best efforts, accidental breakage or damage may occasionally occur.

In the unlikely event that damage does occur:

-The client will be notified as soon as possible.

-Details of the incident will be documented.

-We will promptly assess the situation and work towards a fair and reasonable resolution.

We are committed to handling any concerns with honesty, transparency, and professionalism, ensuring that our clients feel confident and supported throughout the resolution process.

Liability Limitations

The Reset House is not liable for:

-Damage caused by unstable, improperly installed, or unsecured fixtures and fittings.

-Items that are fragile, irreplaceable, or improperly stored.

-Damage resulting from normal wear and tear associated with the cleaning process.

-Electrical or mechanical failure of appliances during or after cleaning.

-Scratches, marks, or damage to surfaces that were already compromised prior to the service.

Reporting Damage

Any concerns regarding damage must be reported to The Reset House within 24 hours of the service. Reports should include:

-A description of the damage.

-Photographic evidence where possible.

Insurance & Claims

The Reset House maintains appropriate business insurance coverage for eligible incidents. However, approval of any claim remains subject to the terms, conditions, and assessment of the insurer. By engaging the services of The Reset House, the client acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this policy.